FAQ

Yes! For each vaporizer, the warranty period and coverage are pursuant to the manufacturer’s warranty policy.

Most vaporizers come with a 1-year manufacturer's warranty. Some with 2,5 or 10 years and even with a lifetime warranty.

We will help all customers with warranty during the first 6 months.

Post 6 months, we can handle the entire warranty process on most vaporizers, but some manufacturers request that all warranty claims are processed via them or by them directly.

We will assist customers wherever possible. We also offer free return shipment on faulty devices for up to 30 days. Please get in touch one of our representatives if you have any questions concerning the warranty on your vape.

Before placing an order through our store, we recommend carefully researching the product you intend to purchase.

Any return/exchange must be unused and in brand new condition.

If you would like any additional information about a product before making a purchase, please Contact us.

We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect device.

• Returns must be initiated within 14 days of when you receive your order.
• We only accept returns for unused items in original condition.
  Unfortunately, if your item has been used, we cannot accept it as a return.
• Items must be returned with all original packaging and included accessories (if included).
• Products being returned must be shipped back to us within 15 days of when you received your order.
• Products being returned must have a valid return authorization.

Please contact support to receive a return authorization before sending your product back to us.

• We reserve the right to refuse a refund or exchange on a return if it does not meet with our returns policy.
• All sales on glass products are final; No returns are accepted.

If there’s a problem with your order, such as a product being defective or the wrong product being sent to you, you can easily exchange it.

Exchanges are subject to our 14 Day Return policy and are accepted in the following circumstances:

• The product is defective and does not function correctly.
• The product was damaged when you received it.
• The wrong product was sent to you.
• You changed your mind or are not 100% happy with your order.
• If you are exchanging an item, for this reason, it must be returned in unopened and sealed packaging, or as received.

Post 14 days, you will be responsible for all shipping costs incurred to deliver and return the item, however, you will not be charged a restocking fee.

In addition to our Exchange Policy, we also offer a 14 Day Refund Policy if you wish to return your order for a refund.

Products returned for a refund must meet the criteria of our 14 Day Free Return Above.

Return Policy, and are also subject to the following policies:

• We will usually refund you using the same method you used to pay for
  your order. You may be contacted for further information for some
  payment methods.
• Post 14 days, you will be responsible for all shipping fees incurred to deliver and return the item.
• Your refund will be processed within two business days after we receive your returned item.
• We accept returns for a refund on products that are unused, sealed, and returned within 30 days of delivery.

If you’re returning a product because it is defective or the wrong item, please consider exchanging it instead.

We are happy to replace your product and strive to ensure you receive exactly what you ordered. If you have any questions, do not hesitate to contact our support team.

In some cases, unopened and unused products may be accepted for return after 30 days at our discretion. Where accepted, a 20% restocking fee will apply and original shipping costs are non-refundable.

In the highly unusual event that the item you ordered is received damaged, please take and email us a photo of the item, your invoice, and the packaging, immediately.

After we have received the photos, we will arrange for a replacement item to be shipped to you. Please note, that you may be required to send the item back using a return slip provided and paid for by us.

Important: Each item is quality-checked before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.

If you notice a defect in your item during use, firstly, check the instructions manual for the product, where you can usually find troubleshooting and warranty information.

If you need more help or details on how to replace a defective item,contact Herbalize Store Customer Service to find out about receiving a replacement or returning your item for a refund.

While we take every care to make sure that you are sent the correct items, occasionally we make a mistake. If we’ve sent you the wrong product, please contact us with a photo of the incorrect item and the packing slip.

We will happily replace them with the correct ones at no charge.

Please note, that you may be required to send the item back using a return slip provided and paid for by us.

Simply download your invoice from your order confirmation email or confirmation page.

If your purchase was made within the last 6 months, please complete our warranty form and our team will process your request as quickly as possible.

If your purchase was made more than 6 months ago, please contact the manufacturer directly for warranty support.

You can also contact us and a member of our customer service team will be happy to assist you with your warranty request as soon as possible.

To find out the warranty on your device. Take a look into the user-manual or at our product page on our site. If you cannot find the information there. Just send us a message and we will help you find the warranty on your device.