Shipping Policy ✓ Fast & Discreet - Herbalize Store UK
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Shipping Policy

Paid Shipping on all UK orders

We offer:

UPS Standard - this has an expected delivery time-frame of 3-5 working days after dispatch

UPS Express - this has an expected delivery time-frame of 2-5 working days after dispatch

Free Shipping on all UK orders

  • We offer Free Shipping anywhere in UK on all orders over £30. (Excluding Channel Islands/Gibraltar - Custom Charges may also apply)
  • EU Orders over £150 Include Free Shipping (Custom duties/import fees may apply - Please allow 15 working days after order has been dispatched for orders)
  • International orders from outside working operations can take 3 weeks (Custom duties/import fees may apply)

For domestic orders under our free shipping policy we normally ship with varies carriers such as Hermes, UPS and Parcelforce depending on your location, delivery can take 4-6 working days after it has been dispatched.

UPS Express orders placed before 11:00 am  – Gets dispatched that day (Monday – Friday - Excluding bank/national holidays - Observed in NI)

UPS Standard orders take 24 hours to get fulfilled and once dispatched you will be notified– (Monday – Friday - Excluding bank/national holidays - Observed in NI)

Free Shipping orders take 48 hours to get fulfilled and once dispatched you will be notified– (Monday – Friday - Excluding bank/national holidays - Observed in NI)

Orders placed during (UK public holidays/Postal Holidays) will be processed on next business day - due to built up volume during these periods small delays may occur)

(Subject to stock availability / Security checks)

Note: Packages do not ship out on Sunday or Saturday

TRACK YOUR ORDER:

Discreet Shipping:

To make sure your privacy is kept we ship all packages in a plain box with absolutely no product labels of any kind.

Lost Parcels:

If a parcel seems to be lost, we are able to process a claim after 14 days after it has been dispatched. We would recommend waiting this time as the carrier may be expecting delays.

Please create a ticket with your order number to hello@herbalizestore.com

Claims for lost parcel may take 2-3 working days to resolve with the carrier.

Important Information:

Please if you have any quries regarding delays contact our live chat support team, We would recommend you first contact the carrier and check tracking in the revelant carrier service which is provided in a email once dispatched.

Our warehouse is located in Banbridge, Northern Ireland. At this time we cannot offer next day delivery due to limitation from the NI protocol forcing custom checks.

We would recommend you first contact the carrier and check tracking in the revelant carrier service which is provided in a email once dispatched.