Shipping Policy ✓ Fast & Discreet - Herbalize Store UK
Herbalize Store

HEY, WE GOTTA ASK
ARE YOU AT LEAST 18 YEARS OLD?

Yes No

By clicking ENTER you verify that you are 18 years of age or older.
We use cookies and using our site, you agree to our use of cookies.

Your cart

Close

Your cart is currently empty.

Login

Close

Shipping Policy

We offer:

Please be aware that due to circumstances following Brexit, orders that are coming from our warehouse in NI are subject to the NI Protocol and can lead to delays and custom checks.

UPS Standard - This has an expected delivery time-frame of 2-4 working days after dispatch and is tracked

Free Shipping - DPD - This has an expected delivery time-frame of 2-5 working days after dispatch, delivery is confirmed, no on route tracking.

Royal mail 24 This has an expected delivery time-frame of 1-2 working days after dispatch, delivery is confirmed, no on route tracking.

Royal Mail 48This has an expected delivery time-frame of 1-3 working days after dispatch, delivery is confirmed, no on route tracking.

We cannot compensate or refund for these delays.

Royal Mail parcels can not be deemed lost until 14 working days

Free Shipping on all UK orders

  • We offer Free Shipping anywhere in UK on all orders over £50. (Excluding the Channel Islands/Gibraltar - Custom Charges may also apply)
  • EU Orders over £150 Include Free Shipping (Custom duties/import fees may apply - Please allow 15 working days after order has been dispatched for orders)
  • International orders from outside working operations can take 3 weeks (Custom duties/import fees may apply)
  • Orders rejected due to customs will still have shipping cost applied and is not refundable

For domestic orders under our free shipping policy we normally ship with varies carriers such as Hermes, UPS, Royal Mail and Parcelforce depending on your location, delivery can take 2-5 working days after it has been dispatched.

  • UPS Standard orders take 24 hours to get fulfilled and once dispatched you will be notified– (Monday – Thursday - Excluding bank/national holidays - Observed in NI)
  • Free Shipping orders take 24-48 hours to get fulfilled and once dispatched you will be notified– (Monday – Thursday - Excluding bank/national holidays - Observed in NI)

*Orders Shipped before 10:00am on Fridays*

Orders placed during (UK public holidays/Postal Holidays) will be processed on next business day - due to built up volume during these periods small delays may occur)

(Subject to stock availability / Security checks)

Note: Packages do not ship out on Sunday or Saturday

TRACK YOUR ORDER WITH AFTERSHIP

Discreet Shipping:

To make sure your privacy is kept, we ship all packages in a plain brown box with absolutely no product labels of any kind.

The address does not include 'Herbalize Store'. There's no way of telling what's inside the package or who the sender is!

Lost Parcels:

If a parcel seems to be lost, we are able to process a claim after 14 days after it has been dispatched. We would recommend waiting this time as the carrier may be expecting delays.

Please create a ticket with your order number to hello@herbalizestore.com

Claims for lost parcel may take 10 working days to resolve with the carrier.

Important Information:

Please if you have any queries regarding delays contact our live chat support team, We would recommend you first contact the carrier and check tracking in the relevant carrier service which is provided in an email once dispatched.

Our warehouse is located in Banbridge, Northern Ireland. At this time we cannot offer next day delivery due to limitation from the NI protocol forcing custom checks that prohibits next day deliveries.

We would recommend you first contact the carrier and check tracking in the relevant carrier service, which is provided in an email once dispatched.