Please be aware that due to circumstances following Brexit, orders that are coming from our warehouse in NI are subject to the NI Protocol and can lead to delays and custom checks.
Royal Mail Tracked 24 - This has an expected delivery time-frame of 1-2 working days after dispatch depending if order is before cut-off - This is not a next-day guaranteed delivery service.
Mon - Thurs 1.30PM Cut-off | Friday - 11AM Cut-off
Royal Mail aims to get your order onto they're tracking service and system with in 24 hours and delivered in this time-frame but is not guranteed.
Please be aware we not refund for these delays if Royal Mail do not arrive within' the timeframe.
If you order twice in the one day we can ship in the one order. Orders after will be shipped the next day with seperate shipping. Please contact us if there is any issues with orders revolving same shipment.
We cannot compensate or refund for these delays.
Royal Mail parcels can not be deemed lost until 7 working days
DHL Parcels can not be deemed lost until 7 working days
Free Shipping on all UK orders
- We offer Free Shipping anywhere in UK on all orders over £50. (Excluding the Channel Islands/Gibraltar - Custom Charges may also apply)
- EU Orders ship out via UPS (Custom duties/import fees may apply - Please allow 7-10 working days after order has been dispatched for orders)
- International orders from outside working operations can take 3 weeks (Custom duties/import fees may apply)
- Orders rejected due to customs will still have shipping cost applied and is not refundable
For domestic orders under our free shipping policy we normally ship with varies carriers such as Hermes, UPS, Royal Mail and Parcelforce depending on your location, delivery can take 2-5 working days after it has been dispatched.
- UPS Standard orders take 24 hours to get fulfilled and once dispatched you will be notified– (Monday – Thursday - Excluding bank/national holidays - Observed in NI)
- Free Shipping orders take 24-48 hours to get fulfilled and once dispatched you will be notified– (Monday – Thursday - Excluding bank/national holidays - Observed in NI)
*Orders Shipped before 11:00am on Fridays*
Orders placed during (UK public holidays/Postal Holidays) will be processed on next business day - due to built up volume during these periods small delays may occur)
(Subject to stock availability / Security checks)
Note: Packages do not ship out on Sunday or Saturday
TRACK YOUR ORDER WITH AFTERSHIP
To make sure your privacy is kept, we ship all packages in a plain brown box with absolutely no product labels of any kind.
The address does not include 'Herbalize Store'. There's no way of telling what's inside the package or who the sender is!
If a parcel seems to be lost, we are able to process a claim after 14 days after it has been dispatched. We would recommend waiting this time as the carrier may be expecting delays.
Please create a ticket with your order number to firstname.lastname@example.org
Claims for lost parcel may take 10 working days to resolve with the carrier.
Please if you have any queries regarding delays contact our live chat support team, We would recommend you first contact the carrier and check tracking in the relevant carrier service which is provided in an email once dispatched.
Our warehouse is located in Banbridge, Northern Ireland. At this time we cannot offer next day delivery guarantee due to limitation from the NI protocol forcing custom checks that prohibits next day deliveries.
We would recommend you first contact the carrier and check tracking in the relevant carrier service, which is provided in an email once dispatched.